FAQ

Do you offer sample processing?

Yes, we offer sample processing service. If you need to conduct pre-production sample processing of a certain freeze-dried product, please send us your samples and we will conduct sample freeze-drying tests for you.

Which freeze dryer model should I choose?

Choosing the right freeze dryer model depends on your raw material situation, processing goals, and daily production requirements. Fill out the basic information and we will match you with the freeze dryer model best suited to your needs.

Can I become an agent?

Currently we do not have an agent business. We have very strict requirements for our partners, who must have professional knowledge and local service ability. Please feel free to contact us for detailed communication.

How can I get the production process?

Just tell us what you need and leave the rest to our engineers and experts.

I’m just starting out, can you help me plan?

We will design the entire lyophilization workflow for your facility, so you can focus on other important tasks.

What is the lead time for a freeze dryer?

freeze dryer lead times vary by model and are typically 1-3 months.

Do you provide on-site support and commissioning?

Our engineering team will come to your plant to install, commission and provide training as needed. Fully delivered to your plant.

How do I prepare?

You will need to provide a water source and industrial grade power. We will customize the machine’s electrical system to your local standards.

What is the shipping method?

We ship from Qingdao, China and deliver by sea to the nearest port in your area.

Do you provide after-sales service?

We provide continuous after-sales service to our freeze dryer customers. If you have any needs, please visit our official website to fill in the service request, or send an e-mail or make a service call. Our engineers will respond quickly and solve the problem for you.